Data Retention
Your data is stored securely on encrypted servers. Unauthorized access is fully prevented.
No third parties
Your personal data is never sold to third parties and is used solely for the purpose of providing our services.
Your control
You can view, correct, or request deletion of your personal data at any time.
International standards
Xgame complies with international data protection standards and follows a GDPR-compliant privacy policy.
1. Introduction
Xgame (https://xgame-baji.com) treats your privacy as a top priority. This Privacy Policy clearly explains how your personal data is collected, used, retained, and kept secure.
XgameBy accessing the website or creating an account, you agree to this Privacy Policy. This policy may be updated from time to time, so we encourage you to review it regularly. The date of the latest update is shown at the top of the page.
We believe transparency is the foundation of trust. That's why our Privacy Policy is written in plain language — so you can clearly understand exactly what we do with your information.
In short: we keep your data secure, never sell it, and never use it without your consent.
2. What Information We Collect
Xgame Various types of data are collected to operate the platform. This data comes from two main sources — what you provide directly, and what is collected automatically during your use of the platform.
Information you provide directly:
- Full Name and Date of Birth
- Email address and mobile number
- Residential Address
- National ID or passport number (for KYC verification)
- Payment method details (Mobile Pay, Nagad, bank account, etc.)
- Information provided when contacting our support team
Automatically Collected Information:
- IP address and device type
- Browser type and version
- Operating system
- Time spent on the website and pages visited
- Login and logout timestamps
- Betting and gaming activity logs
- Cookies and similar tracking technologies
We only collect information that is strictly necessary. No irrelevant or excessive personal data is collected.
3. How Your Information Is Used
Xgame Collected information is used only for specific purposes. Here's how your data is used:
| Purpose | What Data Is Used |
|---|---|
| Account creation and management | Name, email, mobile number, date of birth |
| Identity verification (KYC) | NID/Passport, address, selfie |
| Financial transactions | Payment details, transaction history |
| Customer support | Contact details and issue description |
| Sending promotions and offers | Email, mobile (with your consent) |
| Security & Fraud Prevention | IP address, device info, transaction logs |
| Legal Compliance | KYC documents, transaction records |
Your data is never used for marketing or advertising purposes without your consent. You can unsubscribe from promotional emails at any time.
5. Cookies & Tracking Technologies
Xgame This website uses cookies — small text files stored in your browser that help improve your experience.
Types of cookies we use:
- Essential Cookies: Required to maintain login sessions and ensure platform security. Without these, the platform cannot function properly.
- Functional Cookies: Remembers your preferred language, time zone, and similar settings.
- Analytical Cookies: Used to understand which parts of the website are most visited. This data is completely anonymous.
- Marketing Cookies: Used only with your consent.
You can block or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features.
6. Data Security Measures
Xgame We use industry-leading technology to protect your data. Our security infrastructure is multi-layered and continuously updated.
- 256-bit SSL/TLS Encryption: All data transmitted between your browser and our servers is fully encrypted.
- Data Encryption: Stored data is also encrypted. Passwords are never stored in plain text — they are always hashed.
- Firewall & DDoS protection: Our servers are protected by advanced firewalls.
- Regular Security Audits: Third-party experts conduct regular security audits of our systems.
- Staff Training: Only authorized staff can access limited data. All personnel are bound by confidentiality agreements.
- Two-factor authentication (2FA): You can enable 2FA on your account for an extra layer of security.
No one can guarantee 100% security on the internet. If you notice any suspicious activity, please notify us immediately.
7. How Long We Retain Your Data
Xgame Your data is retained only for as long as necessary. Different retention periods apply to specific categories of information:
- Account information: For the duration your account is active, and for 5 years after it is closed.
- Transaction records: Retention for a minimum of 5 years is mandatory for legal compliance.
- KYC Documents: Up to 5 years after verification, as required by law.
- Communication history: 3 years after last contact.
- Web Analytics Data: Automatically deleted after 14 months.
Once the retention period ends, your data is securely deleted or anonymized so that you can no longer be identified.
8. Your Privacy Rights
XgameAs a user of , you have certain fundamental rights over your data. We fully respect and uphold these rights.
Right to Access
You may submit a request to find out what personal information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You can request deletion of your data under certain circumstances.
Right to Object to Processing
You can object to your data being used for specific purposes.
Right to Data Portability
You may request a copy of your data in a structured, portable format.
Right to Withdraw Consent
You can withdraw consent to marketing communications at any time.
To exercise any of these rights, please support@xgame-baji.comEmail us at . We aim to respond within 30 days.
9. Protection of Minors
Xgame This platform is strictly for users aged 18 and above. We do not knowingly collect data from minors.
If we are informed that a minor has created an account, we will immediately suspend that account and delete all associated data.
A note to parents: Please use parental control software to prevent minors from accessing this platform.
10. International Data Transfers
Xgame An international platform. Your data may be stored on servers across different countries. Regardless of where your data is held, this Privacy Policy applies equally.
For data transfers to European countries, all required protections under GDPR are in place. All our data processors operate under strict contractual agreements.
11. Changes to the Privacy Policy
Xgame This privacy policy may be updated as needed. When changes are made:
- The update date on the website will be revised accordingly.
- For significant changes, a notification will be sent to your registered email address.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
We recommend checking this page regularly to stay up to date with any changes.
12. Contact & Complaints
For any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team directly:
- Email: support@xgame-baji.com
- Subject: Write "Privacy Policy — Complaint/Query" in the subject line
- Response Time: Responses are typically provided within 7 business days
For general inquiries, visit our FAQ Page View. For matters related to our terms, Terms & Conditions Read.
Why Your Data Is Safe at Xgame
The core pillars of our Privacy Policy.
End-to-End Encryption
All your data is protected with industry-leading 256-bit SSL encryption — fully secure against hackers and cyber attacks.
No Sale of Data
Xgame will never sell your information to third parties or advertisers. This is our core commitment.
In your control
You have the full right to view, correct, or delete your data. Submit a request at any time.
International standards
We follow a GDPR-compliant policy and maintain the highest standards of international data protection.
Regular Audits
Third-party experts regularly audit our security systems. Any vulnerabilities found are addressed promptly.
Transparent communication
Our team is always on hand for any privacy-related queries. Responses are available in Bengali.